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I realised, when I was recently transcribing a recorded coaching session (with the agreement of the client), how tangled and mangled our speech can be. As I listened to the hour-long audio recording, with a highly engaged young entrepreneur, I struggled to type an accurate transcript of what I was hearing through my headphones. I had to start, stop and go back, again and again, to listen to short passages. It was a challenge to get not only all the words but also all the ‘er’s, ‘um’s and ‘ah’s, and the half-begun but not finished words. I was surprised, and even a little shocked, at how great a proportion of what was being uttered was irrelevant noise compared with meaningful speech. And yet