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This is an example from early in my career when I was promoted to a senior role leading a large marketing team at Philips Electronics. It illustrates how an individual’s lack of a sense of self-worth can not only affect their own behaviour but, as a result, have a negative impact on the morale of colleagues and on the performance of the whole team. Germaine (not her real name) had already been the publicity manager for more than five years when I joined the team at Philips Electronics as Group Marketing Manager. Within a couple of months of becoming her line manager – the fourth in a row – I was due to go through her annual appraisal. As with many large corporates, this was usually taken to