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Privacy Policy

CESURA//COACHING - CONSULTING PRIVACY POLICY Last Revised: 25 April 2018 NOTICE:

 

This Privacy Policy effective from May 25, 2018

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Introduction

Cesura collects and uses personal data only as it might be needed for us to communicate with you about your appointments and to record simple notes about what is discussed and agreed in sessions. This information remains secure and confidential and will not be shared with any individual or organsiation with the following exceptions:

 

  • Information may be shared if you, the client, specifically and in writing request that it is shared

  • Information may be shared if required by and legally demanded by the Courts of Justice of England

 

In addition, anonymous information about specific client cases may be discussed with a coaching supervisor in the course of coach supervision or continuing professional development. In those instances, the information is not attributable to any client and no written record that can be traced to an individual client is kept.

 

If at any time you have questions about our practices or any of your rights described below, you may reach our Data Protection Officer (“DPO”) by contacting us at stephenpaul@cesura.co.uk.  

 

What information do we collect?

We collect information so that we can communicate with you and continue to provide the services which are covered by our coaching agreement. Much of what may be considered to be personal data is collected directly from you when you:

 

 

1. Make initial contact to request a callback or to request an initial consultation

2. Complete and sign a client coaching agreement

 

This information typically includes:

  • Name

  • Address

  • Telephone number

  • Date of birth

  • Email address

  • Skype ID

 

Additional information is specifically collected when you:

 

3. Communicate through email or text (SMS) message to request, confirm or change or cancel an appointment

4. Communicate through email or text (SMS) message to give or receive coaching related personal information that relates to or is in addition to or is separate from information shared verbally in a coaching session

 

Information is also recorded when:

 

5. You arrange to pay by bank transfer – bank details, reference and payment amount

6. When your coach raises an invoice payment

 

Finally, information is created when:

 

7. Notes are made by your coach during a coaching session – these are usually handwritten and not stored digitally/electronically In exceptional cases you may specifically request, in writing, that your coach passes information to a 3rd party – such as an insurance company, employer, other therapist

 

Cookies and similar technologies including Google Analytics tracking code on our website allow us to track browsing behaviour on the Cesura.co.uk website which allow us to look at anonymous aggregated data about how the website is used

 

How you can access, update or delete your data

 

To access, view, update or delete or port your personal data that we hold please make a request in writing to: Stephen Paul Cesura//Coaching – Consulting 2 Somerset Road Tunbridge Wells TN4 9PX Or by email to: stephenpaul@cesura.co.uk

 

Please state how you would like to receive this information. We will acknowledge the request within 15 working days (Monday to Friday) and will provide the data within 30 working days. If you make a request to delete your personal data and that data is necessary for regular communication – appointment dates and times etc – we may no longer be able to continue providing coaching service to you.

 

How we secure, store and retain your data

 

Electronically held data is stored on a personal computer which is backed up to a cloud storage system. It is protected by the computer startup login security and the individual application security which includes: Google Mail; Microsoft Word; Adobe pdf.

 

PLEASE NOTE , email messages typically reside on various servers even after all parties have deleted the messages. Therefore, email should not be considered a secure form of communication. Confidentiality in an email message cannot be guaranteed.

 

We retain personal data only for as long as necessary to provide the coaching services you have requested and thereafter for a variety of legitimate legal or business purposes. When a client ceases to use our services records are kept for 3 years to allow post-contractual data requests to be fulfilled and thereafter are deleted. If you have any questions about the security or retention of your personal data, you can contact us at stephenpaul@cesura.co.uk .  

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